... When my so-called phone rings, my first reaction is "Shit. What's wrong now?" When I get an email or text message, I feel a tingle of optimism.
Text and email are polite invitations to a conversation. They happen at the speed and leisure of both the sender and the receiver. In stark contrast, when you get a phone call, it's almost always a convenient time for the caller and a bad time for the recipient, who I refer to as the "victim" because I insist on accuracy. My philosophy is that every phone conversation has a loser.
Yes, yes, and more yes. [via Marco]
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